HOW DO I RETURN AN ITEM TO BLUESKY EYEWEAR?
- To return an item, please complete the returns form that was sent out with your order. If you did not receive or have lost your returns form, please contact a member of our Customer Services
- We ask that all returns are sent to: Customer Services, BLUESKY EYEWEAR, 50A Walsworth Road, Hitchin, SG4 9SU.
- Please note that you are responsible for the cost of returning the items to us.
WHAT INFORMATION DO I NEED TO INCLUDE ON THE RETURNS FORM?
We would kindly ask that you include the following information on our returns form:
- Order date
- Date order received
- The email address used to place the order
- Your details - full name and address
- Product information - product code, name, and colour
- Whether you would like a refund or exchange
- If you would like an exchange, the details of the product you would wish to exchange for Reason for the return
WHEN WILL MY RETURN BE PROCESSED?
- We aim to process all returns with in 7-10 working days of receipt.
- During busy periods please allow up to 14 working days for your return to be processed.
HOW WILL I KNOW WHEN MY REFUND HAS BEEN PROCESSED?
- Once our team have processed your refund, you will receive an email confirmation.
- Please allow up to 5 working days from receipt of this email for the refund to appear in your account.
- In the event you are unsatisfied with your purchase and would like to receive a refund or exchange, you are most welcome to send back your purchase within 60 days of the delivery date.
- The product/s must be unused, in the original packaging and with your proof of purchase.
- If you have any issues with your frames, lenses or any other part of your glasses, please send us an email firstname.lastname@example.org and we will do our best to sort it out straight away.
- All our glasses come with unlimited after sales service. Pop into store and one of our team will check, adjust and fix any minor repairs at no extra cost.